Finally the penny drops. WBShop.com Version II launches today, after several years (!!!) of development.
Waaaay back in 2001, not long after starting at New Line, I got the opportunity to design the official Warner Bros. online store (long story short: it replaced the failed brick ‘n’ mortar stores). It was a huge marquee name for my portfolio, and way beyond my skills and experience at the time. It… uh, sucked. But I can console myself by saying that was about 4,372 years ago in web-design time.
So at some point, I don’t recall when, my boss began the ambitious project of redesigning the whole thing from top to bottom, for not just aesthetics (my department) but also functionality (not my department). As Lead Designer, my role in the project was to, well, design everything. But there are numerous sources of input, some I can debate and some I simply have to obey. There were several times when I thought my part of the job was “in the can”, only for the whole process to grind up again all over again. In the midst of all this, my colleagues were stuggling with the technical side of things (e-commerce functionality, etc). This went on for some years.
So it was a long, tough experience for me. Once upon I time I was quite pleased with it, and couldn’t wait for it to launch. But then a new E-Commerce Manager chipped in with some bullshit statistic saying that users (which some of us call “people”) were .0013% more likely to click on a red button than a blue one. Hence the red buttons. A complete violation of my color scheme, which contributed to the WB branding as well as drew the eye to the products for sale. Even worse, I did earlier versions of red buttons that were more legible and pretty, and they were nixed in favor of what you see now: $^$ red buttons all over the place. It may be the first web site with acne.
That’s not my only grudge. I didn’t build anything (meaning stuff like image optimization, HTML coding, etc.), which should be a good thing because I’m a designer, not a developer, Jim. But looking at how these webmonkeys chose to build it, it’s clear to me that I know more about HTML then they do and that’s just wrong. Does it take forever to load in your browser? I wash my hands.
Oh well, it’s finally up there for the whole world to see and commit commerce with. What an anti-climax.
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Written by Chad Ossman